I should have read through these unfavorable reviews in advance of having Empire put in carpet in my household. As all the other writers have observed – calls to Customer Service are USELESS.
At this stage I do think we're going to should hire another firm to come out and finish and resolve the shoddy occupation that Empire did and afterwards try and choose Empire to court. I don’t know very well what else to do considering the fact that no-one is contacting me and looking to come up with an answer.
To The purpose The incorrect floor was put in my household. No calls stating It'll be solved. I have referred to as a number of periods no resolution as of nonetheless. My phone calls to customer service have I been dropped, chilly transfers or, will contact back again. this Here is the very last number that I acquired being a scenario number.–1-346905XXXX, Lookinv ahead to obtaining this issue solved.
We’re disappointed to listen to that your repair wasn't finished as scheduled. We recognize your annoyance, and we’ll be in connection with you Soon to discuss a doable resolution.
Sigh. I chalk that approximately my fault, Possibly I must not have remaining it on the floor, and I'm able to commit an hour or so or two prying it out, scraping it down, and replacing it with an additional. Installation starts and is completed pretty swiftly. I am requested to do a walk-by means of, and all appears to be perfectly sufficient, but I am no carpet skilled.
November ten, 2018 at 1:22 pm We have now applied Empire to carpet rooms in my property in previous yrs; our master Bed room remaining The latest one particular (six/seven/18). We obtained a estimate for two other rooms At the moment having a decide to do them within a year from said date. We even chosen the carpet we wished to have mounted in the living room. The agent at some time instructed us our quote was great for the year. I lately called the phone number about the agent gross sales enterprise to state we wish to move ahead on on the list of rooms. While I still left 3 distinct messages, I didn't get a return contact. On my final contact I obtained “voice box total”. I can only assume the agent not is effective for the organization. I then called the main number (possibility three) twice and was still left on hold by both customer representatives for ten minutes prior to I hung up.
I’ve contacted customer assistance and whoever would respond to my calls over the past 2 months. I've placed more than 16 calls and even now haven't acquired any resolution to our problem. We experienced carpet put in in April and it absolutely was a terrible sloppy career. We termed numerous times, finally had a person occur take a look and acquire images and NO Stick to UP. I needed to chase. Not one person would return calls, they messed up quite a few appointment times after which spoke unprofessionally and insulted us around the phone.
they put in harmed items of laminate while in the kitchen area place. He pulled up the floor twodays in the past and changed the ruined pieces. Even now a single piece using a weakened corner
! After quite a few attempts to achieve Someone any individual. I spoke with Meagan at their main office and she or he along with the Installer supervisor that they would use the opposite underlayment. If they last but not least showed as much as redo the floor they didn’t have any new underlayment ! Right after achieving The supervisor he claimed that the main office stated not To place down new but to reuse the initial! They did the ground and it was great. For two months that may be, it was now worse than right before and 2 times as loud!! Effectively you realize the story now about acquiring ahold of these and having anyone out to consider the flooring. its the tip of march by now! Apri[, May well, June, July, ,Aug and Here is the God’s straightforward truth of the matter The supervisor showed up just after you understand how quite a few guarantees and dates set and broken , I'm sure I have all of them documented, September twenty seventh, which was handy for him for the reason that his wife was with him and he described they were being on their own way to their lake cabin and stopped by to get a humidity looking at!! He walked in with my spouse And that i standing there and reported he could hear it advertisement come to feel the ground going and hadn’t even produced it on the Bed room however! He shook his head a advised us both of those that it absolutely was BAD and yep they would look after us and make this floor right!!! To start with time at any time of us heard or even manufactured mention of gluing the floor down! He spelled out that it must have been glued down! He certain us that they'd make it proper and acquire us taken care of and left1 Monday I get a call from Meagan and he or she explained that she experienced his report Which there WAS NO PROBLEM WITH THE INSTALLTION Which we ended up Answerable for paying to have the floor glued down ! So with that currently being stated I'm forwarding all this details and dates and instances and phone calls and promises and broken appointments and no return calls and voice mails that were left to an Attorney if we do not get any reaction from this e mail! I can assure It could be lots more cost powerful for Empire to restore or change our flooring than for me to take legal motion!! Not a risk a Guarantee!
We all know delays might be annoying, and we’re disappointed to hear that your installation has not been completed. We’ll be in touch with you Soon to debate your concerns.
Oct 8, 2018 at 9:fifty six pm I am scripting this publishing to precise my deep dissatisfaction Along with the service that I have received from your company. When I chose to make use of Empire to exchange the carpet in my basement, it had been due to representations on your site that you've got experienced an “A rating” with the Better Organization Bureau and experienced excellent quality goods with very affordable pricing. When the profits individual that was sent to my household was respectful and appeared Skilled, each and every man or woman I've interacted with given that then has still left much for being ideal. Initially, I used to be presented an approximated time to the morning of October 2, 2018. I took all the day off of labor to make sure that your contractors had entry to the work web site. When the contractors finally arrived, it was properly after midday. Upon their arrival, they went to your basement, lifted the carpet, and educated me that they'd not do the work because I'd asbestos tiles. My spouse spoke on the supervisor who then mentioned if we experienced a thoroughly clean air certificate, they could do the function. Before I could go upstairs to glance via my records, your contractors experienced still left And that i experienced squandered an entire working day working with your business. Soon after their departure, I termed your business and spoke towards the installation supervisor who confident me that I might get an email affirmation in addition to a return of my deposit, because the operate could not be accomplished. This particular supervisor also provided me Along with the name of a particular organization he mentioned that I needed to use for asbestos remediation. I took the information, once more asked him about my deposit, and was Once more reassured. As of today, October 8, 2018, I am however to acquire possibly the promised e mail or return on my deposit. Consequently, I identified as your company again once more and spoke into a representative who transferred me to the cancellation Section. I then spoke to another consultant who instructed me that there have been no refunds about the deposit and referred me to page eight of my agreement.
He expounded over the amazing guarantee in the sample I chose (although Under no circumstances supplying me a guarantee in hand). I must have bailed then and there, my poor.
September 9, 2018 at 10:10 pm So This can be now September and I have nonetheless to see a resolution. All way of conversation on Empire’s element continues to be stopped. In fact, I've now been given a threatening letter from you. You respond to Each and every of your complaints you can get by using a generic “we recognize”, “ we choose these matters pretty severely” or “we’re hunting into it”.
Not glad, I named CS again and an installation coordinator Trevor was sent out. He inspected The task. He didn't fully agree with my considerations I'd regarding the floors remaining not leveled and much too much bounce and give and advised me it's to interrupt in, however he agreed that the finishing was a difficulty of molding and caulking and he authorized a partial kitchen ground to be Reduce and reinstalled. You sent the first installer back out to caulk gaps, glue floorboards collectively and redo a partial kitchen. The job he did was awful. Caulk was diverse empire floors coupons colors, nail marks in the ground transitions, flooring curt too quick. I identified as CS. Additionally, I called concerned that the subfloor through the entrance entrance wasn't safe and banging back again into position just after stepping on the floor. You sent A further installer to review The work.